Sembcorp Bournemouth Water (SBW) provides an essential water service to customers in parts of Hampshire, Dorset and Wiltshire.
Today, SBW serves a population of 420,000 through 199,000 connections. The company supplies water within an area of just over 1,000 square kilometres and delivers up to 270,000 cubic metres per day of water, through nearly 3,000 kilometres of underground pipes.
For many years the company has invested in capital projects aimed at maintaining the serviceability of existing assets, meeting needs for growing demand and improving the service and quality of drinking water to keep pace with increasing standards set by the government.
The Company is regulated by the following bodies: The Water Service Regulation Authority (OFWAT) for the prices and standards of service, the Environment Agency (EA) for the water environment and the Drinking Water Inspectorate (DWI) which monitors and enforces compliance with statutory drinking water standards. The Consumer Council for Water (CCW) is the consumer watchdog for the water industry. Its role is to ensure that consumer needs are taken into account before decisions are made not just by water companies, but also by Ofwat and the government.